In accordance with the regulations issued by the New Jersey Division of Gaming Enforcement (“NJDGE”), this page provides information which you may find useful in relation to your gaming activity and your account with us.
Caesars Interactive Entertainment New Jersey LLC (“us”) is committed to providing a responsible gaming environment. Additional information may be found in our Responsible Gaming Policy.
If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.
We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option - like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.
Keep in mind that you always have someone to talk to. You may seek professional help from the following organizations:
On the 888.com real-money platform (“888.com”), a player can set the following limits on his account:
A player can set and adjust his playing time and loss limits on 888 through the My Account page accessible (i) on the poker offering, from the My Profile menu within the poker client, and (ii) on the casino offering, from the My Account menu.
In relation to any decrease to a player’s loss limit or playing time limit such decrease will take effect immediately.
Any increase to a player’s: (i) playing time limit- will take effect subject to his affirmation of any such increase and when the player next logs into his account, following the conclusion of the calendar day in which the increase is set. ; or (ii) loss limit- will take effect once the applicable time period set has expired and the player logs into his account following the expiry of such period.
A player can set and adjust his deposit limit for a rolling 24 hour period by selecting “My Account’ and then clicking on “Responsible Gaming” on either of the poker or casino offering. All other deposit limits can be set and adjusted through the My Account page accessible: (i) on the poker offering, from the My Profile menu within the poker client; and (ii) on the casino offering, from the My Account menu.
Any decrease to a player’s deposit limit will take effect immediately. Whilst any increase to a deposit limit will take effect 30 days following the player making the change to his deposit limit and the player logging into his account following the expiration of the aforementioned 30 day period.
If a player needs help, customer support is available 24 hours a day to assist him. For more information on setting limits please see here.
Gambling can have an impact on a players life, some of the risks associated with gambling are:
The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:
Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:
If you have forgotten your password, you may reset it by selecting “Forgot/Change Password” from the login screen, providing your username, and answering the security question with which you are prompted. You will receive an email within 72 hours containing a link to reset your password.
You can also change your password by logging into your account, and:
From here, you can choose a new password, and click “Save Changes” to complete the process.
In accordance with New Jersey regulations, you may elect to activate “strong authentication” log in protection for your account. Once enabled, the strong authentication feature will apply any time you log in to your account, until you choose to disable the feature. To activate strong authentication, go to the “My Account – Change password” page.
You may email at any time if you require assistance.
To file a complaint with us please email firstname.lastname@example.org , and include all relevant facts and circumstances. You are required to use all reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us. If you have exhausted all such reasonable means, you may use the NJDGE’s Internet Dispute Form.
The 888.com Terms of Service can be found here.
You can obtain account and game history by logging into your account on 888.com and:
Selecting “Account Statement” (for either poker or casino), will allow you to generate reports showing all transaction and game play detail.
|Method of Withdrawal||Withdrawal Request Awaiting Process||Receipt|
|Bank Transfer (ACH)||Up to two business days||Up to four business days|
|Neteller||Up to two business days||Up to four business days|
|Check||Up to two business days||By Post
If your address is in:
(i) USA and Canada- up to 5 business days;
(ii) UK - up to 7 business days;
(iii) Europe (other than UK) - up to 9 business days; or
(iv) Rest of World- up to 15 business days.
The times stated above are only an estimate of the period in which your withdrawal requests will be processed and received. All withdrawal requests may be subject at our sole discretion to fraud prevention checks and verification checks.
For information regarding 888.com’s Withdrawal Policy which includes the withdrawal time frames from Caesars Atlantic City Cashier’s Cage please see here.
It is a criminal offense for persons under the age of 21 to gamble. Anyone who facilitates a person under the age of 21 to gamble has committed a criminal offense, and shall be prohibited from Internet gaming.
It is your responsibility to configure your client terminal’s auto-lock feature to protect your client terminal from unauthorized use.
You are prohibited from allowing any other person to access or use your account on 888.com.
There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the New Jersey Division of Gaming Enforcement.
Last updated: March 27th, 2017