In accordance with the regulations issued by the New Jersey Division of Gaming Enforcement (“NJDGE”), this page provides information which you may find useful in relation to your gaming activity and your account with us.
Caesars Interactive Entertainment New Jersey LLC (“us”) is committed to providing a responsible gaming environment. Additional information may be found in our Responsible Gaming Policy.
If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.
We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option - like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.
Keep in mind that you always have someone to talk to. You may seek professional help from the following organizations:
On the 888.com real-money platform (“888.com”), a player can set the following limits on his account:
In addition to setting his own limits, a player can request to adjust his limits at any time online on the My Account page accessible (i) for Poker, from the My Profile menu within the client, and (ii) for casino, from the My Account menu. A player may decrease the limits which they have set at any time. Any decreases to a player's playing time limit or loss limit shall become effective the next time the player logs into his gaming account. Any decrease to a player’s deposit limit shall become effective immediately. If a player wishes to increase any of his playing limits or loss limit, he may only do so once the previously set limit has expired. A player may only increase his deposit limit after 30 days from when the previous deposit limit has been set. If a player needs help, customer support is available 24 hours a day to assist him.
Gambling can have an impact on a players life, some of the risks associated with gambling are:
The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:
Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:
If you have forgotten your password, you may reset it by selecting “Forgot/Change Password” from the login screen, providing your username, and answering the security question with which you are prompted. You will receive an email within 72 hours containing a link to reset your password.
You can also change your password by logging into your account, and:
From here, you can choose a new password, and click “Save Changes” to complete the process.
In accordance with New Jersey regulations, you may elect to activate “strong authentication” log in protection for your account. Once enabled, the strong authentication feature will apply any time you log in to your account, until you choose to disable the feature. To activate strong authentication, go to the “My Account – Change password” page.
You may email at any time if you require assistance.
To file a complaint with us please email email@example.com , and include all relevant facts and circumstances. You are required to use all reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us. If you have exhausted all such reasonable means, you may use the NJDGE’s Internet Dispute Form.
The 888.com Terms of Service can be found here.
You can obtain account and game history by logging into your account on 888.com and:
It is a criminal offense for persons under the age of 21 to gamble. Anyone who facilitates a person under the age of 21 to gamble has committed a criminal offense, and shall be prohibited from Internet gaming.
It is your responsibility to configure your client terminal’s auto-lock feature to protect your client terminal from unauthorized use.
You are prohibited from allowing any other person to access or use your account on 888.com.
There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the New Jersey Division of Gaming Enforcement.